Frequently asked questions about ...
purchasing, shipping & returns and more
What is your return policy?
- Blythe Wood Works guarantees the quality of workmanship and materials in every item we manufacture. If there is a quality related problem, all returns must: Obtain a Return Authorization Number by calling our office, and be reported within 5 days after receipt of product.
- Products that are delivered by commercial carrier cannot be returned.
- Shipper is responsible for shipping damage only if noted by the recipient.
If the customer returns a product due to wrong size or cancellation after it has been shipped, the customer is responsible for freight costs. - Any product returned to Blythe Wood Works for any reason other than quality is subject to a 30% handling charge and items must be returned in condition for resale.
Do you take phone orders?
Blythe Wood Works accepts phone orders. To place an order by phone, please call us at 803-786-0755.
How much does shipping cost?
No extra charges to you.
When will my cat or dog house ship?
When you order a dog house, we custom build it especially for you. During the spring and summer we are especially busy. Please refer to the note on our homepage, or your cart page, for current shipping times.
We are a small, family operated business, and we won't sacrifice quality by hiring temporary labor. Shortly after we receive your order we will email you with an estimated arrival window so that you'll know when you can expect your house. We encourage customers to order early so their pets will be safe from the winter cold or summer heat.
Please keep in mind that all houses are built and shipped in the order they are received. We promise your custom dog or cat house will be worth the wait!
Where do you ship to?
We ship to the contiguous US.
What is your cancellation policy?
Please understand that cancellation fees may apply for any orders that are canceled or revised after they have been placed.
What forms of payment do you accept?
Blythe Wood Works accepts American Express, Visa, MasterCard, Discover, and PayPal.
Is my credit card information secure?
Our servers are protected by Thawte, which uses an encryption process that converts your information into bits of code, ensuring a secure transmission over the Internet.
Do I have to pay sales tax?
Since we are located in South Carolina, we are required to collect sales tax on orders from businesses and residents located within our state. All orders placed from outside of South Carolina will not be charged sales tax.
Do you have a warranty?
Blythe Wood Works offers a one year warranty on the workmanship of our dog and cat houses.
Blythe Wood Works recommends that you stain and/or seal your new wood dog or cat house once it is assembled.
Not sealing the house will void the warranty.
Do I have to seal or stain the house?
Blythe Wood Works recommends that you stain and/or seal your new wood dog or cat house once it is assembled.
Not sealing the house will void the warranty.
We use a combination of Western Red Cedar and Select Cypress for the siding and roofs. Wood siding, especially the roofs, should be protected and not be left to weather naturally. This can cause splitting, excessive shrinking, and uneven coloring due to different exposure to the elements. If a weathered appearance is desired there are products that can help to achieve this.
Western Red Cedar and Select Cypress are some of the easiest materials to finish. Quality coating systems can be used with confidence for a variety of decorative effects. This is an outstanding advantage of cedar and cypress -- it is not limited to one color treatment.
Quality clear, semi-transparent, and solid bodied stains are excellent finishes. They are easy to use and available in a wide range of colors. They highlight the texture, natural grain, and beauty of the wood.
Valspar from Lowes and Behr from Home Depot offer a good quality exterior deck stain and sealer. You may also want to check with your local paint store for suggestions on a product that would work best for your area.